The total price for visitors includes various costs in addition to the ticket price, which are configured in the box office system. For example, booking fees. All extra costs must be communicated on the website, and a "cost explainer" can be added next to prices.
Specific productions can override the default text regarding service costs, and events without service costs should be marked accordingly.
Cost structure - different kinds of costs can be calculated
Cost Structure
The final amount a visitor has to pay is made up of a number of costs, plus the card price. These costs are configured in the box office system, which is always leading. Extra costs will be communicated in the online order process in the total amount of the order, and as a separate amount, underneath the ticket costs.
Cost Explainer
We created a general solution to show an extra "cost explainer" text next to the prices on the production page on the website and in the purchase path. Just fill in the template text "FE3_serviceCostsEventPage"
To overrule this text for a specific production there is the option to use "Cost explainer" in the production Module.
If you have an event without service costs make sure to mark the check box and leave the text field empty. The general template text about service costs will not appear in this particular production.
Mark the checkbox and leave extra information. For example: "For this event only €1,- service costs will be added". Now your default text (for this event specifically) will be overwritten by this new text. Make sure to also change the amount of service costs in your Box Office.
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