Accessibility status

Last updated: 5th October 2025

Next update due: 5th January 2025

We’ve made significant progress on our accessibility roadmap following a full WCAG 2.1 AA audit of our website platform at the end of 2024. The audit confirmed that our platform already meets many key accessibility criteria, making us partially compliant, with several areas fully compliant.

Our focus now is on closing the remaining gaps — we’re already over 30% through the identified improvements, meeting 30 out of 50 criteria so far. Many of these are quick wins that will be resolved in upcoming releases, while broader improvements are being addressed through our regular development cycle.

It’s important to note that achieving full WCAG compliance also depends on the content and design choices made on each individual website. Our platform provides the technical foundation, and we support clients in ensuring their sites remain accessible in practice.

To learn more about our accessibility approach and the support available for your own website, read our full article here.

The details below highlight the current status of our accessibility roadmap.

The following criteria have no outstanding issues and are considered compliant:

Embedded videos (YouTube, Vimeo) lack proper titles for screen readers

Affected areas: Production pages with video embeds, showcase banners

Solution: We are working on adding title fields for embedded videos.

Card overview images are not marked as decorative

Affected areas: Agenda/event listing pages

Solution: We are looking at a new solution to cards overall and have standardised most already to fix this, this will allow for dedicated alt text fields so users can decide based on context.

The seatmap lacks programmatic structure for screen readers

Affected areas: Seatmap

Solution: We are looking at a completely new Seatmap experience as part of our new order flow.

FAQ headings and some content headings such as pricing lists lack proper semantic markup

Affected areas: FAQ sections, content pages

Solution: We are looking at improved approaches to our headings in context of other parts.

Radio buttons and checkboxes lack proper grouping labels

Affected areas: Contact forms

Solution: We are working on adding proper fieldset legends to form elements.

Price information and team credits not using proper definition list markup

Affected areas: Price tooltips on agenda pages, production team credits

Solution: We are updating these to use proper definition list markup.

Focus can leave modals while they remain open

Affected areas: Shopping cart dialog, calendar picker

Solution: We are looking at new datepicker controls and a global solution to handling modals in general and rolling this out by context.

Screen readers can access content behind modal overlays

Affected areas: Shopping cart, modal windows

Solution: We are looking at a global solution to handling modals in general and rolling this out by context.

Event cards read name before date/time

Affected areas: Agenda listings

Solution: We are looking at revising the ordering of content here, this should be delivered in the coming sprints.

Different seat categories distinguished solely by colour

Affected areas: Seatmap

Solution: We are looking at a completely new Seatmap experience as part of our new order flow that will include additional indicators beyond colour.

Insufficient contrast for text overlaid on background images

Affected areas: Showcase banners, Hero sections

Solution: This is mostly a stylistic choice by our users. We recommend using the flat layout here or increasing the contrast of any overlays. We are rolling out a more compliant "default".

Red error text has insufficient contrast

Affected areas: Form validation messages

Solution: We are looking to a global solution for error messages platform wide.

Content becomes inaccessible when text is resized

Affected areas: Main navigation, list views

Solution: We are looking into an improved agenda layout to reduce the density of these views.

Checkout steps not visible in reflow

Affected areas: Reservation/checkout flow

Solution: Will be resolved in the new order flow.

"Go directly to" menu items read when collapsed

Affected areas: Mobile navigation

Solution: We are looking at wider improvements to navigation as a whole.

Available seats have insufficient contrast (1.2:1) with background

Affected areas: Seatmap

Solution: We are looking at a completely new seatmap experience as part of our new order flow.

Focus state lacks sufficient contrast across various backgrounds

Affected areas: Various components

Solution: We are looking towards better defaults for focus states across the platform, instead using the browser defaults for now.

Layout breaks when user-defined text spacing is applied

Affected areas: Agenda list view, general layouts

Solution: We are looking into an improved agenda layout to reduce the density of these views.

Calendar widget cannot be operated via keyboard

Affected areas: Event filtering, date selection

Solution: There are little-to-no solutions for an accessible date-picker that offers the features we require, therefore we have designed our own, which will be developed for use across the CMS and the website.

Cannot select seats using keyboard only

Affected areas: Seatmap

Solution: We are looking at a completely new Seatmap experience as part of our new order flow. In the interim, users can opt for the select seats for me journey, or we suggest adding copy to contact the box office should end-users need support.

Price and information tooltips cannot be accessed via keyboard

Affected areas: Agenda pages, price displays

Solution: These will be improved with wider modal/popup improvements and rolling this out by context.

Cart countdown timer continuously visible and cannot be paused

Affected areas: All pages when items in cart

Solution: Will be resolved within the new order flow.

Videos and slideshows cannot be paused

Affected areas: Homepage banners, showcase sections

Solution: We have introduced pauses for video content, but this should apply to auto-rotating carousels too, we suggest turning this option off in the Dashboard.

Tab order moves outside modals and menus

Affected areas: Modal dialogs, dropdown menus

Solution: Will be improved with wider modal/popup improvements and rolling this out by context.

SVG/icons without accessible names

Affected areas: Content pages, article listings

Solution: We are looking at reclassifying these as programmatically clickable links.

Some interactive elements lack visible focus states

Affected areas: Custom UI components

Solution: We are looking towards better defaults for focus states across the platform, instead using the browser defaults for now.

Multi-language content within a page lacks proper language attributes

Affected areas: Part specific languages not part of the language switcher buttons

Solution: We are looking at how we can add language flags for content within a page.

Similar functions use different naming conventions

Affected areas: Various navigational items

Solution: We are looking at standardising the naming and structure of these components site-wide.

Form validation doesn't provide text-based error identification

Affected areas: Profile management, contact forms

Solution: We are looking at a validation system that works site-wide for this. If you are using custom forms, please reach out on helpdesk and we can assist you with manual fixes for this.

Asterisk (*) for required fields not explained before form

Affected areas: All forms

Solution: We are working through this to create a solution given the vast usage of forms across the platform (and custom forms built on those).

Modal windows lack accessible names

Affected areas: iFrames

Solution: We are looking at a title field for these, but you can use a description field and title to help advise visitors of this.

Seats and remove buttons lack proper labels

Affected areas: Seatmap, clickable icons

Solution: We are looking at giving names and appropriate context to all icons, including the new seatmap in the order flow.

Dynamic content changes not communicated to screen readers

Affected areas: Form submissions, cart updates

Solution: We are looking at a site-wide announcement feature to cover situations like this across contexts.

If you have any suggestions or questions, please create a ticket in our service desk.

CultureTalk: Breaking Down Digital Accessibility Barriers in Arts & Culture – CultureSuite Article

Making Media Accessible: A Guide for Arts and Culture Venues – CultureSuite Article

Writing for Everyone: Accessible Language in Arts and Culture – CultureSuite Article

The Complete Guide to Colour Contrast for Cultural Venue Websites – CultureSuite Article

Beyond Alt Text: Making Your Visual Content Accessible for Every Patron – CultureSuite Article

Digital Accessibility for All: Understanding WCAG 2.2 in Arts & Culture – CultureSuite Article

CultureTalk: Transforming Access in the Entertainment Industry – CultureSuite Article