Peppered Waiting List
To activate the Peppered waiting list, set the event status to "waiting list" either manually or by default when sold-out. Two processing options are available: manual processing, where requests are emailed to the box office, and automatic processing, which adds requests directly to the ticketing system for supported systems. Settings in the control panel allow customization of email recipients, API usage, and pop-up options for ticket requests.
The Peppered waiting list is active when an event has the status "waiting list". This status can be set manually in the dashboard, but can also be the default status when an event is sold-out. For these settings, please check our article Event Availability, Event Status Changes and Buffers .
Once the Waiting list status is active, the tickets button will change into a "waiting list" button on the event page and overview.
Two options are available for the processing of waiting list requests:
Option 1: Manual processing of Waiting list requests
This option uses an in-page popup that is active when the visitor is logged in (if not logged in, a login promt will be given). The visitor only has to select the amount of tickets. The correct event is automatically selected and together with the visitor information is sent in an e-mail to the box office. The requests will have to be processed by the box office staff. This option works for all ticketing connections, because there is no direct communication with the ticketing system.
Option 2: automatic processing of waiting list requests in the ticketing system
This option also uses the in-page popup that is active when the visitor is logged in (if not logged in, a login promt will be given). The visitor only has to select the amount of tickets. The correct event is automatically selected and together with the visitor information is directly added to the ticketing system waiting list for that event.
This option only works for ticketing systems that support this flow.
Settings
In the Control Panel you can find the following settings:
- Mail request to: This is the email address the manual requests of option 1 will be sent to.
- Use API: When the ticketing system supports the connection, switch this option on.
- Enable price type selection: Only for Ticketmatic, this activates a detailled price type selection form
- Enable price type selection and options: Only for Ovatic, this activates a detailled price type selection form
- Use pop-up: This should always be on "yes" when using the integrated option via API. When switched off to "no" you disable the pop-up and now can use any other custom or third party url to redirect to from the "waiting list" button.
- Waiting list url: When not using the pop-up option, insert a url here to link to a form or other page. Please note that this is a singel url that will be used to redirect visitors from waiting list event. There is no event specific data, just a general form. So if you use this, make sure to ask the visitor for which event he is requesting tickets.
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