Current System Status
All Peppered Systems Operational Please send in a support ticket if you have any questions
Upcoming Maintenance
No upcoming maintenance scheduled.
Past Maintenance
On Wednesday 12 February, we will be carrying out essential maintenance on the Peppered Servers from 1:00am EST / 6:00am GMT / 7:00am CET. When
- For Hawaii users: Tuesday 11 February 13:00-18:00 HST
- For NA users: Tuesday 11 February 18:00-23:00 EST
- For UK users: Tuesday 11 February 23:00-04:00 GMT
- For EU users: Wednesday, 12 February, 00:00-05:00 CET
What is the impact of this maintenance? Brief interruptions to service may occur during this window.
If you have any questions, please create a service ticket. Update 12-02-2025 09:30 GMT / 10:30 CET - The scheduled maintenance work has now been completed.
On Monday 16 December, we will be carrying out essential maintenance on the Peppered Servers from 1:00am EST / 6:00am GMT / 7:00am CET. What is the impact of this maintenance? We are only anticipating around 5 minutes of downtime at the start of the maintenance window.
Update 11-12-2024 17:56 GMT / 18:56 CET - Scheduled maintenance cancelled as alternative update was found that involved no down-time.
On Saturday 2 and Monday 4th November, we will be carrying out essential maintenance on the Peppered Servers from 2:00am EDT / 6:00am GMT / 7:00am CET. What is the impact of this maintenance?
We are only anticipating around 1 minute of downtime at the start of the maintenance window.
More details here Update 04-11-2024 08:44 GMT / 09:44 CET - The scheduled maintenance work has now been completed.
On Monday 28 October, we will be carrying out essential maintenance on the Peppered Servers from 2:15am EDT / 6:15am GMT / 7:15am CET for around 1 hour. We are only anticipating around 10 minutes of downtime at the start of the maintenance window.
More details here Update 28-10-2024 10:02 GMT / 11:02 CET - The scheduled maintenance work has now been completed.
On Monday 7 October between 23:00 CEST and Tuesday 8 October 01:00 CEST, we will be carrying out essential maintenance on the Peppered Servers. More details here
Update 08-10-2024 10:42 BST / 11:42 CEST - The scheduled maintenance work has now been completed.
On Wednesday 25 September, we will be carrying out essential maintenance on the Peppered Servers from 4am EDT / 8am BST / 9am CEST for around 1 hour. We are only anticipating around 10 minutes of downtime at the start of the maintenance window. Update 25-09-2024 09:08 BST / 10:08 CEST - The scheduled maintenance work has now been completed.
Resolved Incidents
Thursday 18 December 2025 - Ovatic Connection Down
Issue: Ovatic survers went down resulting in loos of connection between Peppered and Ovatic, including all connections to the ticketing system failing (including login, buying tickets, etc).
First reported 18-12-2024 09:09 GMT / 10:09 CET
Resolved: Ovatic resolved server issues and connections were restored.
Update 18-12-2024 11:38 GMT / 12:38 CET - Ovatic reports they are back online
Thursday 5 December 2024 - Slow page load speed
Issue: Reports of slowness on websites and sometimes a loss of access to the Dashboard.
Resolved: Update was made to servers and services became operational
Update 05-12-2024 12:56 GMT / 13:56 CET
Tuesday 14 May 2024 - Slow page load speed
Issue: Reports of slowness on websites and sometimes a loss of access to the Dashboard.
Resolved: Update was made to servers and services became operational
Update 16-05-2024 13:44 BST / 14:44 CEST
Friday 3 May 2024 - Slow page load speed
Issue: KPN x Ovatic our Ovatic users saw intermittent order completion issues due to an issue with KPN.
Resolved: Update was made to servers and services became operational
Update 07-05-2024 10:04 BST / 11:04 CEST