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Template Texts

Updated: 18 November 2024 for Release v204


Template texts are texts that are used in website templates. These often have a direct relationship with the technique. In addition, there are texts that should reflect the language and identity of the theater.
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Take note! Template texts are currently having caching issues. This makes it seem like the texts are not saved when clicking save. This can be bypassed by saving the template text a lot of times in a row. We are aware of this and currently working on a fix.

Overview of Template Texts module

To manage template texts there is the "Template texts" module in the dashboard. Ask your administrator for access in case this module is not visible to you.

In the "Template texts" module you will find all the website texts that you can adjust yourself. In most cases there will be a standard text, in some cases there is no default text. In the absence of text, the technique determines what has to be done. With important texts, a standard text is shown so that nothing can go wrong.

All Template texts support multiple languages; they come with default texts in Dutch, English, German and French.

Texts are recognized by their label. There is a text for each label; sometimes plain text, sometimes with limited HTML formatting.

Searching in the module

You can find all Template texts by searching for one or several words you would like to modify in the template text module. Sometimes several hits will show up. Search for whole text you would like to edit. You can for instance use this for the footer headings and body text, each column has it's own Template Text. If you search for the words used in your footer, you end up with the Template Text FE3_footerCol, could be column 1, 2 or 3 with different labels for Heading and Body. After modifying the Template text, make sure to check whether the adapted text has the desired result on the website.

The Template Text module in the dashboard
The Template Text module in the dashboard

Using dynamic tags in Template texts

In some Template texts it is possible to use dynamic tags that generate different content depending on the context. There are three ways to add special tags within template texts, which we will each discuss in the following sections. You can always ask a Customer Success Manager to check this with you if necessary.

1. Event based tags

Event based tags are often used in automated event driven emails (before and after servicemails, see chapter 3) to generate specific content belonging to the event within the email, like its title or location. When the use of such tags is possible in a template text, this will be mentioned in the explanation of that template text. The actual content belonging to the tag will be shown in the email once it is generated. Below you can find a list of all the event based tags that can be used.

tag
example content
explanation
[!titel!]
World tour 2021
title of the production as defined in Dashboard
[!artiest!]
Peppered
subtitle of the production as defined in Dashboard
[!aanvangdatum!]
25 sep 2021
start date
[!aanvangtijd!]
20:30
start time
[!aanvangdag!]
25
day of start date
[!aanvangmnd!]
sep
month of start date, short
[!aanvangmaand!]
september
month of start date, full
[!aanvangjr!]
21
year of start date, short
[!aanvangjaar!]
2021
year of start date, full
[!aanvangweekdag!]
monday
day of the week of start date, full
[!aanvangwkdg!]
mo
day of the week of start date, short
[!eindedatum!]
25 sep 2021
end date
[!eindetijd!]
22:30
end time
[!eindedag!]
25
day of end date
[!eindemnd!]
sep
month of end date, short
[!eindemaand!]
september
month of end date, full
[!eindejr!]
21
year of end date, short
[!eindejaar!]
2021
year of end date, full
[!eindeweekdag!]
monday
day of the week of end date, full
[!eindewkdg!]
mo
day of the week of end date, short
[!pauzetijd!]
21:15
time of intermission
[!kvksysteem_code!]
1234567
ticketing code of event
[!zaal_naam!]
Main Hall
name of hall
[!locationname!]
Peppered
name of location
[!locationcity!]
Rotterdam
name of city

2. Personal tags

Personal tags can be used on the website to retrieve personal data of visitors that logged in. For example, this is currently in use on the homepage, to welcome the visitor. The default greeting in template text is "Hi [!firstname!]! Welcome back", but other tags are also possible. In addition, names are usually used in the confirmation message on the website after a successful order, and during a pending payment while ordering. Below is a list of all personal tags that can be used. We advise to only use names or initials.

tag
example content
[!firstname!]
Ivo
[!initials!]
IM
[!surnameprefix!]
van der
[!surname!]
Ent
[!persoon_id!]
261068
[!email!]
Ivo@peppered.com
[!geslacht!]
man
[!straat!]
Delftsestraat
[!huisnummer!]
11
[!postcode!]
3013AB
[!woonplaats!]
ROTTERDAM
[!land!]
NL
[!geboortedatum!]
1979-10-16
[!telefoonnummer!]
+31103138444

Texts in servicemails

For the servicemail before the show, search for "servicemail_voor" and for "PreEventmail".

For the servicemail after the show, search for "servicemail_na" and for "AfterEventmail".

Queue

All Queue Template Text begin with FE3_queue. A full list of available Template Texts for the Queue can be found in the Queueing module article.


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