Updated: 27 April 2026 for Release v229
What is it Ticket Sharing?
Ticket Sharing is a new feature designed and built in collaboration with Dutch National Opera & Ballet. It allows Visitors to share their e-tickets via email with others.
This feature allows you to gather more data about actual attendees, rather than just ticket purchasers.
The setup of the sharing flow creates an effortless process for the invitee. They can easily register and access the Shared Ticket in their existing account or create a new one on the fly.
Since these are all new official accounts with proper opt-in settings, they can be used in your marketing campaigns.
Getting started with Ticket Sharing
Activate the Ticket Sharing setting in Control Panel>E-tickets:
Use the Ticket sharing expiry field to manage the expiration of an invitation. If the recipient does not accept the Shared ticket within the specified number of days, the invitation expires and the ticket is no longer shared.
The Invite Process
When Ticket sharing is active, each ticket in the Account>My Agenda section displays a share button.
When selected, a pop-up appears to send the invite.
The status of the invitation will be displayed beneath the ticket. It will show whether the invite has been accepted or is still awaiting acceptance.
What the Invitee sees
When you receive an invitation by mail, you can choose to accept it.
This step serves as an email verification, allowing us to proceed directly to the second step of the login process: sending the confirmation code. This ensures that visitors log in (or create an account) using the email address to which the invite was sent.
After retrieving the confirmation code from their mailbox and entering it on the website, the visitor completes the login process and gains access to the shared ticket.
The “Shared Tickets” section is a new section in the “My Agenda” where all tickets shared with you are displayed.
Shared tickets look exactly the same as regular tickets.
How to Preview Shared Tickets
Tracking a visitor's shared tickets can be access from the Visitor account.
Go to Marketing > Visitors
- View shared tickets button takes you straight to the My Shared Tickets section of the visitor's website account.
- View in shared ticket module link takes you directly to a filtered view (by the current Visitor account) of shared tickets in the CMS module.
Shared Tickets module
To access the Shared tickets module, go to System > Shared tickets, this provides an overview of all shared tickets.
You can not amend or alter details of the Shared ticket data here. You can remove shared tickets if needed by using the delete icon per shared ticket. The original ticket will not be deleted, but the ticket will no longer be shared.
Ticket Sharing - Template Texts
All texts for Ticket Sharing can be found in the Template Text module. These all begin with FE3_ticket_sharing.
Alternatively, copy the default text you wish to modify and paste them into the Template Text module to locate and edit the correct text.
Template Texts include:
- FE3_ticket_sharing_accepted: Text when invitation has been accepted
- FE3_ticket_sharing_accept_error: Title for invalid invitation error messages
- FE3_ticket_sharing_accept_expired: Message for expired invitation
- FE3_ticket_sharing_accept_intro: The info lines in acceptation
- FE3_ticket_sharing_accept_invalid: Message for invalid invitation
- FE3_ticket_sharing_accept_retracted: Message retracted invitation
- FE3_ticket_sharing_accept_wrong: Message for invalid invitation
- FE3_ticket_sharing_expiry: Ticket sharing text for expired invitation
- FE3_ticket_sharing_info_shared: Message in My Agenda when ticket has already been shared
- FE3_ticket_sharing_invite: Button underneath the QR code of each ticket
- FE3_ticket_sharing_magic_code: Magic code text for ticket sharing.
- FE3_ticket_sharing_mail_accept_label: Label to accept ticket sharing invitation
- FE3_ticket_sharing_mail_intro: The main message in ticket sharing email
- FE3_ticket_sharing_mail_outro: The final lines in the invitation mail
- FE3_ticket_sharing_mail_subject: The subject of the email
- FE3_ticket_sharing_mail_success: Feedback after after submitting the form.
- FE3_ticket_sharing_message_label: Label for the personal message input field for ticket sharing.
- FE3_ticket_sharing_my_shared_tickets: Name of the “Tickets shared with me” link in the My Account area
- FE3_ticket_sharing_my_shared_tickets_empty: Placeholder text on the “Tickets shared with me” page when it is empty
- FE3_ticket_sharing_my_shared_tickets_introduction: Text after login/account creation
- FE3_ticket_sharing_pending: Ticket sharing text for sent invitation status
- FE3_ticket_sharing_popup_introduction: Instruction text in the invite pop-up
- FE3_ticket_sharing_recipientEmail_label: Label for the ticket sharing recipient email field.
- FE3_ticket_sharing_recipientName_label: Label for the ticket sharing recipient name field.
- FE3_ticket_sharing_retract: Ticket sharing text for retracting invite
- FE3_ticket_sharing_send_label: Button underneath the invitation form in the pop-up
- FE3_ticket_sharing_timer: Ticket sharing text for sent invitation status
Service Mails for Shared ticket receivers
Shared e-ticket recipients are included in pre and after show service mails.
When a Visitor shares an e-ticket with family or friends, and they have accepted the invite. Those recipients will now automatically receive any service mailings for that Event. This means everyone attending gets the same important information. This feature works across all websites that have integrated accounts, ensuring constant communication with your full audience.
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