Introduction
The cancellation survey (for Itix and Ovatic users) is integrated into the “My e-tickets” page. This option can be activated in the “ticketing” part of the control panel:
When activated, the button “Edit/Cancel” will show up at the top right in your list of ordered events:
This button activates the cancellation forms. A cancellation form will only appear when it is activated for this event in the box office system. Once a cancellation option is active, it will show various options underneath the event:
Itix Options
Not all options that are available in Itix are available on the website. For example, a partial donation and partial refund combined in one option are not possible due to the complexity of such forms. The options we currently support:
- Keep the tickets for a new date (“behoud” in Itix);
- Full refund (“excasso” in Itix. Itix will handle the refund);
- Temporary personal balance (“speciaal tegoed” in Itix);
- Personal balance (“standaard tegoed” in Itix);
- Donation (“Donatie” in Itix).
In Itix, it should look something like this:
Ovatic Options
First, activate the options in Ovatic:
The “cancel” button (change/cancel) will automatically show your personal Agenda in the top right.
This button will request all cancellation options for each event in your personal Agenda and display the options:
After submission, the cancellation is immediately processed by Ovatic.
Cancellation options:
- Donate the amount to the venue
- Refund the amount as a personal balance
- Hold my seats (only when the entire event is cancelled)
- Refund to my bank account
The option “refund to my bank account” is handled by Peppered using the Mollie Connect API. More information in the Refunds article.
Template Texts
The texts for the options and some other texts can be managed in the “Template texts” module. Search for “EventCancellation”:
